Extremely helpful and professional yet friendly. Approachable, knowledgeable and understanding.
Many thanks for the excellent work you’ve done for us thus far.
Thank you for your kind understanding on this matter.
I cannot thank Nicola enough, she made a massive difference to my experience. I was dreading having to communicate on days when I am ill. However, she used her abundant skills to analyse me, to identify good days and was extremely proactive in carrying out home visits when she assessed I was well enough to take on the information she would be sharing. – Mrs Green